Returns & Exchanges

At Prolon Life, we want you to be completely satisfied with your fashion investment, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. We strive to make the process as seamless as possible to ensure your wardrobe remains elevated and effortless.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Label and Ship

Download and print the prepaid shipping label provided by our portal, then drop off the package at any authorized carrier location.

4

Quality Inspection and Refund

Once our warehouse receives and inspects your return for quality compliance, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing